The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course introduces you to key customer engagement apps, focusing on Marketing, Sales, Customer Service, and Field Service. It's perfect for IT professionals, business stakeholders, entrepreneurs, students, and career changers looking to boost their careers. You'll explore essential tools for successful campaigns, streamline sales processes, provide exceptional customer support, and manage efficient service operations. You'll also gain insights into using customer data to tailor customer journeys. No specific prerequisites are needed. Continue to discover how this course can optimize your business interactions and career opportunities.
In this course overview, you'll get an introduction to Dynamics 365 customer engagement capabilities.
We'll cover the key objectives, focusing on how the course will help you understand and utilize apps like Marketing, Sales, Customer Service, and Field Service.
You'll learn through a mix of lectures and hands-on labs designed to enhance your practical skills.
You'll receive a thorough introduction to Dynamics 365 customer engagement capabilities in the 'MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)' course. This course is designed to familiarize you with the essential tools and applications that drive customer interaction, such as Dynamics 365 Marketing, Sales, Customer Service, and Field Service.
You'll explore Dynamics 365 Customer Insights to understand how to tailor customer journeys and enhance customer engagement strategies effectively.
Expect a well-rounded learning experience combining both lectures and hands-on labs, ensuring you grasp both theoretical concepts and practical applications.
You'll investigate Dynamics 365 Sales, which facilitates efficient management of the sales order lifecycle, and Dynamics 365 Customer Service, which is pivotal for effective case management. The coverage of Dynamics 365 Field Service will allow you to see how this tool optimizes resource scheduling and service delivery.
Explore how Dynamics 365 Marketing, Sales, Customer Service, Field Service, and Project Operations can transform your customer engagement strategies. This course outlines specific goals to help you understand the fundamental capabilities of customer engagement apps within Dynamics 365.
First, you'll delve into Dynamics 365 Marketing, where you'll discover its capabilities and functionality, empowering you to execute successful campaigns and enhance customer engagement.
Next, the course will lead you through Dynamics 365 Sales, providing insights into its tools to streamline your sales processes and increase productivity.
The Dynamics 365 Customer Service module focuses on assisting you in delivering exceptional customer support. You'll examine features designed to improve customer satisfaction and loyalty.
The Field Service section will demonstrate how to efficiently manage your service operations, ensuring prompt and effective field service delivery.
Lastly, the course objectives include a detailed exploration of Dynamics 365 Project Operations. Here, you'll grasp how to oversee projects from initiation to completion, ensuring that all aspects of your customer engagement strategies are addressed.
If you're an IT professional, business stakeholder, entrepreneur, student, or considering a career change, this course is for you.
You'll find value whether you're exploring marketing, sales, customer service, or field service within Dynamics 365.
Whether you're an IT professional, a business stakeholder, an entrepreneur, a student, or considering a career change, this course is designed with you in mind. The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course aims to introduce you to the capabilities of customer engagement, marketing, sales, customer service, and Field Service. You'll gain insights into how Dynamics 365 supports the complete customer support lifecycle, ensuring a seamless experience from start to finish.
Here's a quick overview of who should attend and what you'll gain:
| Role | Key Benefits |
|---|---|
| IT Professionals | Understand integration and technical aspects |
| Business Stakeholders | Learn to optimize business processes |
| Entrepreneurs | Discover how to scale customer interactions |
| Students | Gain foundational knowledge for future careers |
| Career Changers | Explore new opportunities in customer engagement |
Taking the MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course offers substantial career benefits, equipping you with valuable skills in customer engagement functionalities. Whether you're an IT professional, a business stakeholder, an entrepreneur, a student, or even a career changer, this course is designed to suit your needs. You'll gain a thorough understanding of Dynamics 365's marketing, sales, customer service, and field service capabilities, making you more versatile and valuable in the job market.
For those looking to explore different roles within Dynamics 365, this course gives you the exposure needed to understand various functionalities and how they integrate into business operations. As Dynamics 365 continues to be a critical tool for customer engagement in many organizations, having expertise in its capabilities can greatly enhance your career prospects.
This course is ideal for individuals at any career stage who want to deepen their knowledge of Dynamics 365 customer engagement apps. By mastering these tools, you can advance your career, whether you're aiming for a promotion, looking to switch careers, or seeking to make your business more efficient.
Before starting the Microsoft Dynamics 365 Fundamentals course, you should have a basic grasp of customer engagement principles and business operations.
While prior knowledge of cloud computing is helpful, it's not required.
You don't need any specific technical experience or background with Dynamics 365 to get started.
To get the most out of the MB-910T00 course, you should have a basic understanding of customer engagement principles. This foundation will help you better grasp the core concepts of Microsoft Dynamics 365.
Additionally, being familiar with business operations can further enhance your comprehension of how Dynamics 365 integrates with different aspects of a business.
While it's not mandatory, having a foundational knowledge of cloud computing can also be advantageous. Cloud computing is integral to modern CRM systems, enabling seamless integration and scalability.
Here are the key areas you should be familiar with to maximize your learning:
Anyone interested in the MB-910T00 course will be pleased to know that there are no formal prerequisites required. This makes it accessible to anyone keen to understand Microsoft Dynamics 365 Fundamentals (CRM) without worrying about prior qualifications.
The course is designed to introduce you to the core concepts of customer engagement and how Dynamics 365 facilitates this within businesses.
Though there are no prerequisites, it's beneficial to have a basic understanding of business operations and customer service principles. This foundational knowledge will help you grasp the course content more effectively, especially when exploring the features and functionalities that drive customer engagement.
The course is open for enrollment at $695.00 USD and is guaranteed to run virtually online in the CST timezone. Upcoming dates are available in September and December, providing flexibility to fit your schedule.
If you have any questions or need more information about the course, you can easily get in touch using the provided contact details.
In the Dynamics 365 Fundamentals exam, you'll need to understand the core capabilities of customer engagement apps like Customer Insights, Sales, Customer Service, and Field Service.
The exam will test your ability to describe these features and how to manage tasks such as tailoring customer journeys and handling sales orders.
Knowing the exam objectives and assessment format will help you prepare effectively.
Frequently, the exam gauges your ability to describe and utilize the core capabilities of Dynamics 365 Customer Insights, Sales, Customer Service, and Field Service. You'll need to grasp the essential features that make these customer engagement apps effective and efficient.
To break it down, here are the core areas you'll be tested on:
You'll need to be familiar with the assessment format for the MB-910T00 exam, which measures your skills in Dynamics 365 Customer Insights, Sales, Customer Service, and Field Service. The exam evaluates your understanding of the core capabilities of customer engagement apps in Dynamics 365. You'll face questions that require a strong grasp of how Dynamics 365 Customer Insights integrates with various customer engagement apps to drive business processes.
The exam focuses on exploring the core capabilities of Dynamics 365, specifically targeting functionalities within Sales, Customer Service, and Field Service. You'll be expected to describe the features of these modules thoroughly. For instance, you might need to explain how Dynamics 365 Customer Insights can enhance sales forecasting or improve customer service interactions.
Your ability to navigate and utilize the core capabilities of these customer engagement apps will be essential. To prepare, explore how these apps work together to offer a seamless experience for managing customer relationships. Understanding these dynamics will help you answer questions about real-world scenarios where these tools are applied, ensuring you can showcase your proficiency in Dynamics 365 fundamentals during the exam.
When you're exploring Microsoft Dynamics 365 Fundamentals, it's natural to have questions.
Our FAQs section addresses common questions about the course content, audience profile, and exam preparation.
You'll find clear answers that help you understand the key details and benefits of the MB-910T00 course.
Many learners often have questions about the Microsoft Dynamics 365 Fundamentals (CRM) course, and this FAQ section provides clear, concise answers to help you understand everything from course content to enrollment details.
The course content includes an overview of Dynamics 365 applications, core functionalities, and integration capabilities. You'll also learn about customer engagement, sales, customer service, and marketing modules.
This course is designed for individuals new to Dynamics 365, including sales and customer service personnel, marketers, and IT professionals who want to understand the platform's basic functionalities.
No specific prerequisites are required, but a basic understanding of business operations and CRM concepts is beneficial.
Enrollment details can be found on the official Microsoft training website. The costs vary based on your region and the training format you choose, whether it's online, in-person, or through a certified training partner.
This FAQ section aims to clarify your doubts and provide essential information about the MB-910T00 course.
You're wondering about the exam duration. The MB-910 exam's time limits are 45 minutes. This test length guarantees you have enough time to complete all questions, but it's important to manage your time effectively.
You don't need previous experience to enroll. While a basic understanding of customer engagement helps, it's not mandatory. Learning resources are provided to make sure you grasp the concepts and enjoy the certification benefits fully.
Dynamics 365 Fundamentals ERP focuses on industry applications like financial management and supply chain, while CRM emphasizes customer insights and sales automation. ERP handles operations and HR, whereas CRM targets customer engagement and marketing activities.
Yes, Microsoft Dynamics 365 has CRM capabilities. It helps you manage customer relationships, streamline sales automation, and enhance service management. You'll find it invaluable for improving customer engagement and driving business growth.
