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MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)

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The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course introduces you to key customer engagement apps, focusing on Marketing, Sales, Customer Service, and Field Service. It's perfect for IT professionals, business stakeholders, entrepreneurs, students, and career changers looking to boost their careers. You'll explore essential tools for successful campaigns, streamline sales processes, provide exceptional customer support, and manage efficient service operations. You'll also gain insights into using customer data to tailor customer journeys. No specific prerequisites are needed. Continue to discover how this course can optimize your business interactions and career opportunities.

Key Takeaways

  • Covers Dynamics 365 Marketing, Sales, Customer Service, and Field Service capabilities.
  • Designed for IT professionals, business stakeholders, and career changers.
  • No specific prerequisites required for enrollment.
  • Exam tests knowledge on managing sales orders, customer support, work orders, and customer data.
  • Enhances career prospects and integration skills in Dynamics 365 environments.

Course Overview

In this course overview, you'll get an introduction to Dynamics 365 customer engagement capabilities.

We'll cover the key objectives, focusing on how the course will help you understand and utilize apps like Marketing, Sales, Customer Service, and Field Service.

You'll learn through a mix of lectures and hands-on labs designed to enhance your practical skills.

Introduction

You'll receive a thorough introduction to Dynamics 365 customer engagement capabilities in the 'MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)' course. This course is designed to familiarize you with the essential tools and applications that drive customer interaction, such as Dynamics 365 Marketing, Sales, Customer Service, and Field Service.

You'll explore Dynamics 365 Customer Insights to understand how to tailor customer journeys and enhance customer engagement strategies effectively.

Expect a well-rounded learning experience combining both lectures and hands-on labs, ensuring you grasp both theoretical concepts and practical applications.

You'll investigate Dynamics 365 Sales, which facilitates efficient management of the sales order lifecycle, and Dynamics 365 Customer Service, which is pivotal for effective case management. The coverage of Dynamics 365 Field Service will allow you to see how this tool optimizes resource scheduling and service delivery.

Course Objectives

Explore how Dynamics 365 Marketing, Sales, Customer Service, Field Service, and Project Operations can transform your customer engagement strategies. This course outlines specific goals to help you understand the fundamental capabilities of customer engagement apps within Dynamics 365.

First, you'll delve into Dynamics 365 Marketing, where you'll discover its capabilities and functionality, empowering you to execute successful campaigns and enhance customer engagement.

Next, the course will lead you through Dynamics 365 Sales, providing insights into its tools to streamline your sales processes and increase productivity.

The Dynamics 365 Customer Service module focuses on assisting you in delivering exceptional customer support. You'll examine features designed to improve customer satisfaction and loyalty.

The Field Service section will demonstrate how to efficiently manage your service operations, ensuring prompt and effective field service delivery.

Lastly, the course objectives include a detailed exploration of Dynamics 365 Project Operations. Here, you'll grasp how to oversee projects from initiation to completion, ensuring that all aspects of your customer engagement strategies are addressed.

Who Should Attend

If you're an IT professional, business stakeholder, entrepreneur, student, or considering a career change, this course is for you.

You'll find value whether you're exploring marketing, sales, customer service, or field service within Dynamics 365.

Target Audience

Whether you're an IT professional, a business stakeholder, an entrepreneur, a student, or considering a career change, this course is designed with you in mind. The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course aims to introduce you to the capabilities of customer engagement, marketing, sales, customer service, and Field Service. You'll gain insights into how Dynamics 365 supports the complete customer support lifecycle, ensuring a seamless experience from start to finish.

Here's a quick overview of who should attend and what you'll gain:

RoleKey Benefits
IT ProfessionalsUnderstand integration and technical aspects
Business StakeholdersLearn to optimize business processes
EntrepreneursDiscover how to scale customer interactions
StudentsGain foundational knowledge for future careers
Career ChangersExplore new opportunities in customer engagement

Career Benefits

Taking the MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course offers substantial career benefits, equipping you with valuable skills in customer engagement functionalities. Whether you're an IT professional, a business stakeholder, an entrepreneur, a student, or even a career changer, this course is designed to suit your needs. You'll gain a thorough understanding of Dynamics 365's marketing, sales, customer service, and field service capabilities, making you more versatile and valuable in the job market.

For those looking to explore different roles within Dynamics 365, this course gives you the exposure needed to understand various functionalities and how they integrate into business operations. As Dynamics 365 continues to be a critical tool for customer engagement in many organizations, having expertise in its capabilities can greatly enhance your career prospects.

This course is ideal for individuals at any career stage who want to deepen their knowledge of Dynamics 365 customer engagement apps. By mastering these tools, you can advance your career, whether you're aiming for a promotion, looking to switch careers, or seeking to make your business more efficient.

Prerequisites

Before starting the Microsoft Dynamics 365 Fundamentals course, you should have a basic grasp of customer engagement principles and business operations.

While prior knowledge of cloud computing is helpful, it's not required.

You don't need any specific technical experience or background with Dynamics 365 to get started.

Required Knowledge

To get the most out of the MB-910T00 course, you should have a basic understanding of customer engagement principles. This foundation will help you better grasp the core concepts of Microsoft Dynamics 365.

Additionally, being familiar with business operations can further enhance your comprehension of how Dynamics 365 integrates with different aspects of a business.

While it's not mandatory, having a foundational knowledge of cloud computing can also be advantageous. Cloud computing is integral to modern CRM systems, enabling seamless integration and scalability.

Here are the key areas you should be familiar with to maximize your learning:

  1. Customer Engagement Principles: Understanding how businesses interact with their customers will provide a solid foundation for exploring Dynamics 365.
  2. Business Operations: Knowing how various business functions work will help you see the bigger picture when applying CRM concepts.
  3. Cloud Computing: Grasping the basics of cloud technology will aid in understanding the infrastructure behind Dynamics 365.
  4. CRM Systems: While not mandatory, basic knowledge of CRM systems can make it easier to delve into the specifics of Dynamics 365.

Preparatory Materials

Anyone interested in the MB-910T00 course will be pleased to know that there are no formal prerequisites required. This makes it accessible to anyone keen to understand Microsoft Dynamics 365 Fundamentals (CRM) without worrying about prior qualifications.

The course is designed to introduce you to the core concepts of customer engagement and how Dynamics 365 facilitates this within businesses.

Though there are no prerequisites, it's beneficial to have a basic understanding of business operations and customer service principles. This foundational knowledge will help you grasp the course content more effectively, especially when exploring the features and functionalities that drive customer engagement.

The course is open for enrollment at $695.00 USD and is guaranteed to run virtually online in the CST timezone. Upcoming dates are available in September and December, providing flexibility to fit your schedule.

If you have any questions or need more information about the course, you can easily get in touch using the provided contact details.

Skills Measured in Exam

In the Dynamics 365 Fundamentals exam, you'll need to understand the core capabilities of customer engagement apps like Customer Insights, Sales, Customer Service, and Field Service.

The exam will test your ability to describe these features and how to manage tasks such as tailoring customer journeys and handling sales orders.

Knowing the exam objectives and assessment format will help you prepare effectively.

Exam Objectives

Frequently, the exam gauges your ability to describe and utilize the core capabilities of Dynamics 365 Customer Insights, Sales, Customer Service, and Field Service. You'll need to grasp the essential features that make these customer engagement apps effective and efficient.

To break it down, here are the core areas you'll be tested on:

  1. Sales: Understand how to manage the entire sales order lifecycle effectively. This includes tracking leads, managing opportunities, and closing deals efficiently.
  2. Customer Service: Demonstrate your knowledge in managing cases and providing exceptional customer support. You'll need to know how to use tools for case resolution and customer satisfaction.
  3. Field Service: Describe how to manage work orders, schedule resources, and provide on-site support. Your understanding of optimizing field operations will be vital.
  4. Customer Insights: Explain how to leverage customer data to create tailored customer journeys. This involves analyzing customer behavior and preferences to deliver personalized experiences.

Assessment Format

You'll need to be familiar with the assessment format for the MB-910T00 exam, which measures your skills in Dynamics 365 Customer Insights, Sales, Customer Service, and Field Service. The exam evaluates your understanding of the core capabilities of customer engagement apps in Dynamics 365. You'll face questions that require a strong grasp of how Dynamics 365 Customer Insights integrates with various customer engagement apps to drive business processes.

The exam focuses on exploring the core capabilities of Dynamics 365, specifically targeting functionalities within Sales, Customer Service, and Field Service. You'll be expected to describe the features of these modules thoroughly. For instance, you might need to explain how Dynamics 365 Customer Insights can enhance sales forecasting or improve customer service interactions.

Your ability to navigate and utilize the core capabilities of these customer engagement apps will be essential. To prepare, explore how these apps work together to offer a seamless experience for managing customer relationships. Understanding these dynamics will help you answer questions about real-world scenarios where these tools are applied, ensuring you can showcase your proficiency in Dynamics 365 fundamentals during the exam.

FAQs

When you're exploring Microsoft Dynamics 365 Fundamentals, it's natural to have questions.

Our FAQs section addresses common questions about the course content, audience profile, and exam preparation.

You'll find clear answers that help you understand the key details and benefits of the MB-910T00 course.

Common Questions

Many learners often have questions about the Microsoft Dynamics 365 Fundamentals (CRM) course, and this FAQ section provides clear, concise answers to help you understand everything from course content to enrollment details.

  1. What topics are covered in the Microsoft Dynamics 365 Fundamentals course?

The course content includes an overview of Dynamics 365 applications, core functionalities, and integration capabilities. You'll also learn about customer engagement, sales, customer service, and marketing modules.

  1. Who is the target audience for this course?

This course is designed for individuals new to Dynamics 365, including sales and customer service personnel, marketers, and IT professionals who want to understand the platform's basic functionalities.

  1. Are there any prerequisites for enrolling in this course?

No specific prerequisites are required, but a basic understanding of business operations and CRM concepts is beneficial.

  1. How do I enroll, and what're the costs involved?

Enrollment details can be found on the official Microsoft training website. The costs vary based on your region and the training format you choose, whether it's online, in-person, or through a certified training partner.

This FAQ section aims to clarify your doubts and provide essential information about the MB-910T00 course.

Frequently Asked Questions

How Long Is the MB-910 Exam?

You're wondering about the exam duration. The MB-910 exam's time limits are 45 minutes. This test length guarantees you have enough time to complete all questions, but it's important to manage your time effectively.

What Are the Prerequisites for Mb-910?

You don't need previous experience to enroll. While a basic understanding of customer engagement helps, it's not mandatory. Learning resources are provided to make sure you grasp the concepts and enjoy the certification benefits fully.

What Is the Difference Between Dynamics 365 Fundamentals ERP and Crm?

Dynamics 365 Fundamentals ERP focuses on industry applications like financial management and supply chain, while CRM emphasizes customer insights and sales automation. ERP handles operations and HR, whereas CRM targets customer engagement and marketing activities.

Does Microsoft Dynamics 365 Have Crm?

Yes, Microsoft Dynamics 365 has CRM capabilities. It helps you manage customer relationships, streamline sales automation, and enhance service management. You'll find it invaluable for improving customer engagement and driving business growth.

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